REFUND POLICY and RETURNS
Most of our items are eligible for our 15-day refund policy. If your product is faulty or damaged, you can send it back to us for a refund or item exchange within 15 days of receiving it. Please note, there is no reimbursement for return shipping.
Please email: firstname.lastname@example.org with your refund claim.
To be eligible for a return, your item must be unused and in the same condition you received it.
It must also be in the original packaging.
To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind, or if you ordered the wrong size, or item.
Sale items are not eligible for returns or refunds. If an item is discounted, it can not be returned or refunded.
No refund will be given if the estimated delivery time is over the time indicated due to the Covid-19 situation
Made to Order products (i.e. custom jewelry, sweatshirts, hooded-blankets, Leggings, Yoga Leggings)
Some health and personal care items
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a a day or two.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.